Last Updated: 31 July 2026
At The Wild Verge, we want you to have the best shopping experience. Please read our return and exchange policy carefully before placing an order.
Return & Exchange Period
We offer a 7-day return and exchange window from the date your order is delivered.
To be eligible for an exchange:
- The product must be unused, unworn, and in its original condition.
- All original tags, packaging, and accessories must be intact.
- The product must not have any signs of washing, damage, alteration, or use.
Exchange Policy
We provide exchange only for eligible products.
Customers can request an exchange for:
- Size issues
- Product defects
- Wrong product received
Exchange requests must be raised within 7 days of delivery.
Refund Policy
We do not provide direct refunds for regular orders.
If a return is approved, the refund amount will be processed as store credit, which can be used for future purchases on The Wild Verge.
The store credit will be issued after the returned product is received and inspected.
Sale Items Policy
Products purchased during sales, discounts, or promotional offers are not eligible for regular returns or refunds.
Sale items are eligible for exchange only, subject to product availability and the conditions mentioned in this policy.
Exchange Shipping Charges
For exchanges due to size preference or customer choice, the shipping charges will be paid by the customer.
The customer will be responsible for the shipping cost required to send the replacement product.
If the exchange is due to a wrong product received or a manufacturing defect, The Wild Verge may review and assist accordingly.
Non-Returnable Items
Returns or exchanges will not be accepted for:
- Products without original tags or packaging
- Used, washed, damaged, or altered products
- Items returned after the 7-day period
- Products damaged due to customer handling
Return Process
To request an exchange, contact us within 7 days of delivery:
Email: care@thewildverge.com
Please include:
- Order number
- Product details
- Reason for exchange
- Images/videos of the product if required
Our team will review the request and provide further instructions.
Inspection & Approval
All returned products are subject to inspection.
The Wild Verge reserves the right to reject exchange requests if the product does not meet the required conditions.
Contact Us
For any questions regarding returns and exchanges, please contact:
Email: care@thewildverge.com
Website: thewildverge.com